Effective Date: 25 March 2026

1. Introduction

Welcome to the [Section 21.co.za] website (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and any details submitted through contact forms.
  • Technical Data: IP address, browser type, device information, and browsing behavior.
  • Usage Data: Pages visited, time spent on the website, and interaction data.
  • Cookies and Tracking Technologies: See Section 6 below.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries or requests submitted through the website
  • Improve our website functionality and user experience
  • Communicate updates, newsletters, or relevant information (if you opt in)
  • Ensure website security and prevent fraud
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, we process personal information based on:

  • Your consent
  • The necessity to fulfill a contract or request
  • Compliance with legal obligations
  • Our legitimate interests, provided your rights are not overridden

5. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

  • Service providers assisting with website hosting, analytics, or communication
  • Legal or regulatory authorities when required by law
  • Third parties where you have given consent

All third parties are required to respect the security of your personal data.

6. Cookies Policy

Our website uses cookies to enhance user experience. Cookies may:

  • Remember user preferences
  • Track website usage for analytics
  • Improve website performance

You can choose to disable cookies through your browser settings.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

9. Your Rights

Under POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Object to processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

[Section 21 Company Name]
Email: info@cannexus.co.za
Phone: 

13. Consent

By using our website, you consent to the terms of this Privacy Policy.

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